About the Customer

Quest Diagnostics is a Fortune 500 clinical laboratory services organization with a world-wide employee base of over 43,000. The company provides diagnostic testing services for healthcare, impacting 70% of healthcare decisions. They also provide transaction systems for clinical information and drug prescriptions.

Challenges

Quest Diagnostics required a cost-effective team to design, develop and support an interactive web-based reporting system that enabled hospitals to request and view a standard utilization report, while also being able to submit a request for a consultative utilization report. The project would impact Quest’s core business, improving laboratory test utilization.

Key challenges included analyzing client test ordering patterns in accordance with clinical guidelines and improving laboratory test utilization.

Taking a Digital Strong Approach

4th Source was tasked with building and supporting a web application, creating a clear and intuitive user experience. In addition, the 4th Source team ensured throughput from client, technoogy, and servers.

Deliverables

• Requirements definition and design documentations
• Complete web application development
• Additional modifications as needed
• Ongoing support

Technology Used

Large IT Systems Built from Scratch. Performing without a Hitch

The project was completed on time and within budget. Today, Quest Diagnostics benefits from a more accurate request system and clearer communications with hospital clients, resulting in improved laboratory test utilization. For over a decade, healthcare organizations have turned to 4th Source when developing large applications, or with digital transformation initiatives. Learn more about 4th Source application services, and what it means to take a digital strong approach, here.