Most healthcare IT vendors simply can't execute from a broader operations perspective. 4th Source has a 15-year track record of "rescuing" Specialty Pharmacies from such circumstances. We even go as far as to train other IT vendors in specialty pharmacy operations and next-generation digital practices.
I've seen different approaches people take to supporting customers. My approach, and what I have always taught my own team, is to understand the customer's business and operations as much as possible.
If you only understand that project, you may miss something critical in terms of dependent processes. Understanding the overall business processes and your customer's objectives will put you in a position to deliver a stronger project from a technology as well as a business perspective.
This approach is what has resulted in millions of dollars of project benefits for our specialty pharmacy customers, and why we tend to stay within an account for many years as their vendor of choice.”
~ Deb Ferber | 4th Source EVP, General Manager, Healthcare CustomersJoin the conversation
Vice President, Client Services
Leverage automation, machine learning, and continual process improvements to drive down costs and increase productivity.
WARNING: Pharmacy ops teams may experience a floating sensation due to the excessive weight lifted off their shoulders.
Improve operational and manufacturer reporting, and align line-of-business operations with core IT functions. Track and measure your most critical processes.
Nurture your value chains. They'll love you back.
Identify gaps in current systems, implement packaged applications and integrate existing platforms without impacting operations.
Helping you figure out "what's next" so you never have to ask, "what now?"
Reduce technology issues that impact your ability to enhance the patient journey and meet prescriber commitments.
Because when you plan for months, and reallocate your budget around new or improved IT systems - they'd better work.
Create tools and functions to improve patient experience and remain competitive with system and process enhancements.
"Patients first!" is not just a rallying cry. We live it every day.
Remain current with government regulations and compliance guidelines. Know with confidence that your PHI is safe and secure.
Side effects may include increased quality of sleep, reduced stress levels, and a noticeable lack of headaches and/or jaw clenching.