THE JOURNEY TO DIGITAL STRONG

“Why can’t we just get it done and move forward?”

When it comes to IT and software technology, progress is often fractured, taking longer than expected. Every time one thing goes right, ten things seem to go wrong. When multiple technology components synchronize, the enterprise moves forward, faster.

We call that DIGITAL STRONG, and every day, more companies are working with us to get there.

See how a corporate wellness company,

FX WELL STARTED THEIR DIGITAL MOVEMENT

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FXWELL

FX WELL

HEALTHIER. HAPPIER. TOGETHER.

Today’s wellness audience demands more, seeks customized solutions, and requires a partner that can deliver data-heavy feedback in real time.

Nate Costa, CEO of fx-well

CONNECTING PEOPLE

POWERING WELLNESS

The world-class fitness trainers at FX Well envisioned a way to empower more workforces. It would take a digital platform where businesses of any size could organize wellness campaigns and track user progress.

To see their vision through, FX Well required a technical partner who had experience building and managing end-to-end applications, who could be available on their terms, and at the right cost.

APPLICATION DEVELOPMENT:

BUILDING A VISION TOGETHER

Serious workouts require serious tech. To fit the needs of health-conscious customers such as Under Armour, FX Well asked 4th Source to replace an underperforming fitness survey system with a dynamic web portal.

CLOUD HOSTING:

SECURE, STABLE, STEADY

Hosted in Microsoft Azure. Scaled for performance.

We needed a supporting infrastructure that could scale to millions of users – while delivering the same level of high touch personalization that a client would experience in a 1-on-1 consultation.

Nate Costa, CEO of FX-Well

Service-Desk

SERVICE DESK:

ALWAYS PERFORMING

Managed services were critical to the success of the project. FX Well trusted 4th Source to provide ServiceNow experts to handle these responsibilities.

85%

first-touch resolution

noun-eleven-oclock

30-minute

average resolution time

15-minute

average response time

MOBILITY:

REACHING FURTHER

Active user testing found that most use would come from people checking their progress as they work out. To be there directly for users, a decision was made to go mobile, and a full-featured mobile app is now available on Google Play & the App Store.

As trainers, these devices, and the technology that powers and connects them to their users, gives us unprecedented insight into our audience. In a very real and measurable way, it gives us the ability to actually be better at our jobs.

DATA SERVICES:

CLEARER EXECUTION

The execution of this project, like all 4th Source projects, was tracked with data to show the return. FX Well extends that visibility to people wanting to make incremental changes to improve their health. Anyone can see how they have progressed and get an idea of where to focus their next fitness effort.

Using data, we continue to track the project's ROI, and deliver use-case insights.

ACTIVE

QA & TESTING

We put ourselves in users' (running) shoes, becoming testers of the platform ourselves. It's not often that you get so far into use case testing that you're working out alongside your customer to test the system. How deeply committed are your tech partners?

ALWAYS

COST-EFFECTIVE

One of the most important KPI's was to be cost conscious. Our project bid was 40% lower than a larger global IT firm. The hybrid US-Mexico sourcing model kept costs down while delivering on all mandates.

40% Lower Bid
We want to help as many people realize and achieve their own wellness goals as possible.

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