GET STRONGER SERVICE DESK SUPPORT

DITCH THE COMPLEXITY

4th Source Managed Service Desk makes IT support less of a grind
and contributes back to the business. Streamline operations on your terms.

AROUND THE CLOCK PERFORMANCE,

ALL YEAR LONG

24/7 support, 365 days. We'll monitor applications and actively improve system performance as part of a deeper service strategy.

SUCCESS STORY:

See what an 85% first touch resolution
& 30-minute direct response average look like.

READ SUCCESS STORY
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SHAKE FREE

OF HIGH TICKET QUEUES

Sweet, sweet resolution. See ticket volumes reduced through application enhancements and active support. Prevent duplicate issues. Less tickets = less friction.

BIG PROJECT

PERFORMANCE

CUSTOMER:

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Multibillion dollar healthcare company

REQUIREMENT:

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Reduce tickets by 15% in 1 year

RESULT:

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42% ticket reduction in first year

Expectations exceeded by 180%

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STEPPING UP

WHEN THINGS ERROR OUT

Capturing issues isn't enough. You need people, always available, and always involved. Our U.S. and nearshore teams are trained to actively solve incidents and prevent reoccurrences.

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4TH SOURCE

MANAGED SERVICES

Segment One

SEGMENT 1:

  • Managed Support Services
  • Managed Dev Services
  • Managed QA Services
Segment Two

SEGMENT 2:

  • Managed Hosting (Azure)
  • IaaS
  • PaaS
Segment Three

SEGMENT 3:

  • ServiceNow MSP
  • Managed Services Desk

ENTERPRISE GRADE

If we're going to set you up to spike the digital future in the face, you bet we'd use
the best available technologies. Here's how we can help you create an ecosystem of agile.

Service-Now
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Americans spend $575 billion dollars a year on busy work. That includes duplicate processes, emails, checklist forms, and spreadsheets out the wazoo. ServiceNow is a cloud-based IT framework that functions more like a consumer application. When managed right, it offers operational insight and massive gains in efficiency. We manage customer ServiceNow instances with a tailored IT framework, on a single system of record. Our solution, although equally as powerful as other ServiceNow partners, costs less.

See how we're elevating more business to the cloud

LEARN MORE

PUSH YOUR DIGITAL AGENDA FORWARD,

FASTER

START YOUR PATH TO DIGITAL STRONG

GET STARTED

Custom applications, Microsoft Azure, Remote Applications Management (RAM), Managed Services Desk, Cloud Hosting,
ServiceNow, 24/7 staff support